Stallholders – Refund Policy & Schedule of Events

All stall holders are required to have booked and paid for their stall in full within 24 hours of completing their online booking form or receiving approval of application.

30 Days Prior to Market Date

Any cancellations prior to this date will be refunded less a $5.00 administration fee.

14 Days Prior to Market Date

Any cancellations prior to this date will incur a 50% fee. Therefore you will only be refunded 50% of the stallholder fee.

8 Days Prior to Market Date

Any cancelled stalls will be filled from the waiting list. Any stall cancellations from this date will not be refunded.

Extreme Weather

In the event of extreme weather and the market is cancelled we can not refund or transfer fees paid. If at all possible we will make every effort to reschedule the market day. However we reserve the right to cancel the event based on weather conditions beyond our control and note that all stallholders understand they will not receive a refund or transfer of fees paid.

Market Day – 6.30 am Mackay & 7am Townsville

Facility will be opened for stall holders only to commence setting up. Stalls will be allocated according to order of booking and requested requirements/services at the market provided by the stallholder. Any stall holders that have been offered Foyer Stalls will not include a table and muts provide their own. These stalls are for Promotional Stalls only.

Market Day – 8.00 am

All stallholders MUST be at venue before 8am. The doors will be closed at 8am to keep out the customers until opening time. Please ensure all Bulky Goods are tagged in at the Bulky Goods Area by 8am. Stallholders are to listen for market annoucements at this time and instruction given to ensure a smooth market day.

Market Day – 8.30 am Mackay & 9am Townsville

All stalls MUST be set up and ready to trade prior to opening to the public at 8.30 am [Mackay] or 9.00am [Townsville]. There will be no trading between stall holders before this time, that includes holding items. The market day is to provide good quality items to customers who have paid an entry fee.

Market Day – 12.30 pm

All stalls close. Stall holders will be required to collect any bulky items and pack their remaining goods up. Please leave your stall area as you found it. That includes disposing of any rubbish. Please do NOT leave rubbish in the carpark bins.. large rubbish items MUST be taken with you. No Boxes to be left in the Venue Bins. There will be no trading after 12.30 pm.

After Market Day

Please send us an email the week after the market to let us know your feedback. This helps us with changes that may need to be made and also lets us know how well the market went and how you felt about the market as a Stall Holder.

Christine Wilson

Managing Director